Here you can find answers to our most frequently asked questions about our products, shipping, and how to use the website.
Click a link on the left to get started!
Looking for info about Storefronts? Visit our Storefront FAQs.
What is the quality level of your products?
Very high. There are four main areas where we try to exceed your expectations, and we will explain each in detail below.
1. Rendering Quality
2. Art Quality
3. Print Quality
4. Item Quality
1. Rendering Quality.
This is where it begins. Our goal is to display the design on your screen so that it matches what you will receive in your package.
Depending on the item, we apply several graphic effects to your design as you create it in the design center including a multiply effect, masking effect, and notably, an opacity effect.
The opacity effect is important because some items print more vibrantly than others. For example, white text on a black, 100% cotton t-shirt will be fairly vibrant. Compare that to our Bella Flowy line, and you'll see cute tops made out of a trendier, thinner material. Because the material is thinner, the final print will not be quite as vibrant so we include an opacity to make the design on your screen less vibrant as well.
The design should still look great, the final print will look great, and thanks to the technology we've built for our rendering engine, the design and print should match up exactly.
2. Art Quality.
How do you achieve a really high quality print? Well, you have to start with beautiful art. We have two art teams here at FunnyShirts.org, and they both do great work.
First is our Art Assist team. If you have an image you'd like to print, but the quality isn't so great, just email us. We can make it awesome. We do this every day for all kinds of customers and storefront owners.
Second is our Art Department. Our Art Department looks at the print file for every order that comes through our system. They've been doing this for many years, and with that kind of experience, they have developed great instincts.
For example, if your design has several elements and they are almost all centered, our Art Department will go ahead and center those elements for you. They'll make sure your design looks great and then they'll send it off to our print team. Speaking of whom...
3. Print Quality.
We spend a lot of time testing each new item before we add it to the site. Part of that time is spent carefully considering the best possible decoration method for that item.
We use three main decoration methods: Direct-to-Garment Digital Printing (DTG), Sublimation, and what we call "Film", a precision-cut material heat pressed onto duffel bags, mesh jerseys, and other items. You can read more about our printing technology here.
Most of our apparel is printed using DTG Digital Printing. As this technology became more mainstream around 2009 and 2010, there were mixed feelings about the results. There are still some mixed feelings today. This is because DTG printing is tricky and not everyone is good at it.
Please do not include us in that group. Because we are good at DTG printing. Yes, this is bragging. Sorry. But we feel strongly about it. We're good.
Why are we able to produce beautiful DTG prints while some other printers struggle with it? Well, we can't give away all our secrets, but we can tell you these things:
It starts with the overall philosophical approach. We want to send out great stuff. We want you to love your print. The other three items listed here are certainly a factor as well.
Also, we're constantly testing and adjusting every setting imaginable. We've written software to control the ink volume levels and pretreat levels for each individual item on our site. Those levels are constantly adjusted. We even adjust the humidity of the air near the printers. The list of settings and adjustments and other things can go on and on, but the point is this: you can create beautiful prints if you want to, and we really, really want to.
4. Item Quality.
We only carry the best brands like American Apparel, Gildan, Bella+Canvas, and Next Level.
Here are some close-up examples of a red print on a heather grey shirt:
This print was made with our direct-to-garment digital printers. Because it was a dark color being printed on a light item, it did not require pretreating or a white underlay. For a light print color on a dark item, we would first apply a special pretreat and then print one layer of white ink, and then print your full-color design.
Where can I find sizing details?
We encourage our customers to look at the Product Details section of every item they are thinking about purchasing. This is where you will find the Manufacturer's Recommended Size Chart, and in some cases, an on-model sizing line-up.
Everywhere you see a product, you will see Product Details. For example, while navigating the "Start with a blank item" menu, you will see a "Product Details" link under every item (like our Junior Fit Custom Basic Shirt.)
If you are in the Design Center, you will see Product Details on the lower right side. If you are navigating our gallery of popular designs, you will see Product Details just under the product image on every design details page.
To get an accurate size, your best bet is to look at the Manufacturer's Recommended Size Chart. If you need a t-shirt, you might even want to find a t-shirt at home that you like, and measure it in inches and match those measurements to our size chart. Unfortunately, every t-shirt maker in the world has some degree of manufacturing tolerance, which is to say, the distance in inches could have up to a 10% variation, plus or minus.
How do the Women's shirts fit?
Our women's shirts come in five different fits. To get a quick overview, check out our Women's Tops page from our Start With a Blank Item menu. You can see all of our five different fits: Junior Fit, Misses, Flowy, Unisex and Maternity.
Junior Fit means the shirts are cut to fit closer to the body and run small.
Compared to Junior Fit, Misses shirts are cut with a more generous fit, which means they will fit more like a basic t-shirt. Compared to a unisex shirt, a misses fit shirt tends to have shorter sleeves and a more feminine cut.
Flowy shirts, as the name implies, offer a flowy, loose fit that works with almost all body types. They are also very trendy.
Unisex shirts offer a roomy fit for all genders. All of our Unisex Shirts can be found on our Men's Tops page, but we wanted to include some on our Women's Tops page as well, because there are a few unique styles available only in a unisex fit, such as tie-dye shirts.
Always review the size chart for each item before making your selection, located on the 'Product Details' page. (example)
If you're looking for plus sizes, we offer a few items in our Misses section that go up to 4XL. (They are noted with a round icon). Also, some of our Adult Unisex items go up to 5XL.
Are you able to get sizes other than what are offered on the site?
We try to stock all sizes offered by our manufacturers, so if you do not see the size you are looking for, chances are is it not offered in that size. If you find that there is not a size available in the item that you wish to purchase, feel free to email us and let us know! We will do our best to accommodate all requests and your feedback is very important to us.
What are your washing instructions?
Please follow the washing instructions on your item's tag. These include such suggestions as: turn item inside out, use gentle cycle, cold/cold, tumble dry low or line dry. Some items might have a very slight square impression around the printed area. Simply wash it once to remove it.
Design Center Tutorial
Video summary and more details:
Front & Back buttons: lets you design the front or back of the item
Swap Out Item: allows you to choose a different item without losing your design
Add Text: allows you to add text
Add Art: allows you to add art from our enormous art library
Upload Image: allows you to upload an image from your computer
Name & Number: allows you to easily and quickly add a unique Name and a Number to each item in your order (particularly useful for, let's say, a softball teams that wants jersey-style tees)
Distress Design: gives you that retro distressed look
Show Boundary: shows you the design boundary for this item (you cannot add text or art or images outside that boundary)
Zoom / Preview: shows your design as a much larger image
Swap Item Color: allows you to change product color
Front or Back Image: switches from front to back view
Pricing Details: shows you all item pricing details including group discounts or upcharges (example: rhinestones) that might apply
Product Details: shows you all the details for that item, including size chart, materials, etc
Save, Email, Print, Help Buttons: these let you save, email, or print your design right from the design center (the help button brought you to this very page!)
Add Text Tab
Add a New Text Style: opens another text tab, which allows you to add a new style of text: this text can be a new color and a new font (you can add up to five text styles) (not available for some items, like the can koozie)
Type Your Text Here: it will immediately appear on your item
Change Text Size
Arch Your Text: up or down
Center Text: centers all of the text for that text tab
Text Style: change your font
Color: changes main color of text
Outline Color: add and change the color of your text outline (not available on some items, like the can koozie)
Add Art Tab
Add More Art: opens another art tab, which allows you to add a new piece of art (you can add up to five pieces of art from our library) (not available for some items, like the can koozie)
Search For Art: the best way to find art, type your search term and hit enter or click the search button (try to use short, simple keywords - instead of "black stallion", try "horse")
Category: find art by navigating through our category menu
Change Color (this option not available for multicolor art)
Center Art: centers the art from that tab only
Click the art you like and it will appear on your item (clicking a different piece of art will then replace your original art with the new art - to add multiple pieces of art, use the "Add More Art" button)(some of the intricate or multicolor art is not available on some items like the can koozie)
Subcategories: if you choose certain art categories, you might see a list of subcategories
Art Category Breadcrumb: to get back to the main category page (to view the subcategories) simply click the category name link in the breadcrumb
Upload Image Tab
Add Another Upload: opens another upload image tab, which allows you to add another image (you can add up to five images from your computer) (not available for some items, like the can koozie)
Upload Your Image button: lets you choose an image from your computer to add to your item
Upload Help: offers details on file sizes
Change Image Size
Center Image: centers the image from that tab
Once you upload an image, it will appear here (mouse over your image and a blue "x" will appear - click the "x" to delete your image)
Name and Number Tab
Type your teammate's name (or whatever text you like) here
Type your teammate's number here
Choose the item size (small, medium, etc..) that teammate is going to wear
Scroll down to the bottom of the name / number / size entry fields and you will see a button that allows you to add more fields
Change your font
Change your color
Change your size
How Does This Work Button: gives you details on the Name and Number functionality
Note: Once you start using the Name and Number tab, all of your size and quantity options must be entered via the Name and Number tab for that design. This means the size and quantity fields next to the Add to Cart button will be locked, and it means you can only use the Name and Number tab for one side of your item (only the front or only the back). Thanks.
Formats we accept: JPEG, GIF, and PNG
Max file size: 10 Megs (Note: any file larger than 1 Meg will take a moment to upload. Please be patient.)
For the best printing quality, upload the largest image size you have. We recommend images of at least 1000 pixels in height or width.
Please understand that there are certain colors outside of the printable spectrum. Neon and very bright colors cannot be produced with current digital printing technology.
Remember, looking at a color on a screen might make that color seem very bright because you are looking at a bright, lit-up monitor. When you print that color on fabric, it typically won't be as bright as when viewed on your monitor.
Tips & tricks:
You can upload more than just rectangular images. For example, if you wanted to upload a cut-out of a person or logo, you can. Use a photo
editing tool, such as Photoshop, to create a logo without a background. (You'll see a gray and white checkered background.) Then save your
image as a PNG with the transparency setting turned on.
It's ok to upload an image with a rectangular box around it. Our art department looks at every uploaded image. If it's a white box on a white
shirt, we will automatically remove the white for you.
If you would like us to edit your image in any way, or you just want to make sure we remove the rectangular background, please leave a note in
the Special Instruction field that you will find near the end of the checkout process.
If you place an order that looks like the image on the left, we will send you a product that looks like the image on the right!
Adding Rhinestones to a Design
You can add both rhinestone text and rhinestone art using the FunnyShirts.org Design Center.
To add rhinestone text, navigate to the Add Text tab. Click on the Text Style drop down menu. You will see three different rhinestone text styles. Choose one you like.
To add rhinestone art, navigate to the Add Art tab. In the Category drop down menu, choose Rhinestones. It's the last one on the list.
Rhinestone Text is $6 per line of text and Rhinestone Art is $6 per piece of art.
For an additional charge, we can help create custom Rhinestone Artwork based on your idea. Depending on the complexity of the art, we usually charge between $6 and $18 for designing and producing custom rhinestone artwork.
In the design center, the sizing tool is locked for rhinestone text and art. As you can imagine, sizing is critical to creating a great rhinestone design. If you have a letter "e", and you shrink it down too small, it could eventually render as three stones. And of course three stones would not produce a readable letter "e". Thus, for the sake of simplicity, the sizes are locked.
If you want to get a jump on things, choose your rhinestone text style here:
Adding a Distress / Retro / Vintage Effect to a Design
Video Summary: In the Design Center, choose Front or Back and then choose the Name & Number tab (it's right there next to Upload Image).
Once you are in the Name & Number tab, follow these simple steps:
1. Add a Name and/or a Number.
2. Choose an item size (Small? Medium? etc...) for each field.
3. Choose your font and color.
4. If you have a really big team, and you run out of entry fields, just click the Add Another Name button. (You'll see this button once you scroll down to the last available entry field.)
More helpful tips:
Do you need multiple item styles? For example, do you need men's shirts, women's shirts, and kid's shirts within the same order? First, choose an item and add your design and names & numbers that will be printed on that specific item. Then add it to your cart.
Once in your cart, click the "copy design" button. It looks like this:
This will take you back to the Design Center. Click the Swap Out Item tab, and choose your next item style. Go back to the Name & Number tab and enter all the names and numbers you want printed on that style.
Click Add to Cart again, and you're finished!
Oh, one more tip. Would you like to buy an item or two with the same design but without Names & Numbers? No problem. Within the Name & Number tab, use your spacebar to add a space to the Name field. Choose your size, and you're done!
It's Easy to Place Group Orders
Video Summary: There are three simple ways to place group orders:
A) Are you getting one design on one item? In the design center, simply enter your desired quantities into the "Size - Quantity" area.
B) Do you need to order a variety of styles (or personalize each design in your order)? No problem. Just create your first design and add it to your cart. In the cart, you'll see a link to "Copy Design". Clicking this link will let you customize that design. (If you need the same design on a different item, use the Swap Out Item tab.) Now just add it to your cart, and it will appear as a new item!
In the shopping cart, click here:
C) Do you need names and/or numbers on your item (as an example: a lot of sports team shirts have names and numbers on the back). Just use our Name & Number tool in the design center.
How to create a great looking design using the outline text tool:
Add your text.
Choose a color for your text outline.
Add a piece of art from our library to the background.
Match the color of the art to the outline text color.
Let's say you're designing a white t-shirt (And why not, right? Did you know that light-colored custom
shirts are a bit easier to produce, and therefore, a bit of a better deal?). Add some light-colored text, like pink. Then add a dark-
colored outline color, like purple. The key here is to choose two highly contrasting colors. You don't want to use red and blue, because they
are roughly the same tone. Instead, you want to choose black and light blue.
Okay, now you have two lines of pink text with a purple outline. One is arched and there is decent sized gap between the lines. You can tie
these two lines together, and create a cohesive design, by add a large piece of art to the background.
Since our example is a cheer design, we'll look at the mascots for art. This particular school is the Franklin High Aztecs, so we'll choose
the Animals & Mascots art category and then the Aztec subcategory. Find a nice piece of art and add it to the design. Line it up and choose
purple as the art color.
Because the art color matches the outline text color, the art blends into the text and the result is a polished, professional-looking design!
Using Emojis in Your Design
We strongly recommend using the emojis available in our Add Art tab, instead of using your phone to add Emojis through the Add Text tab.
In the design center, choose the Add Art tab and then choose the Category menu. You will see "Emoji" as an option, with lots of subcategories. We have a huge selection of emoji art that we hope you will love.
When you use the art from our Add Art tab, you will get a quality print. You will get exactly what was rendered in the design center.
If you add the emoji icons from your phone using the Add Text tab, we can't guarantee those results, because every system renders emojis differently.
If you don't see your preferred emoji in our Add Art tab, just contact us and let us know. We'll do our best to help you out. We can probably add it.
Create a Custom Vintage Look
Your School; Old School...
Let's say you are part of a team or organization with a rich history and you need t-shirts for an upcoming event. In fact, let's get more specific. Let's say you are a member of the Greenville High School softball team and you want custom t-shirts for everyone on your team. How cool would it be if everyone from the 1983 softball team kept their treasured t-shirts from high school and were kind enough to donate those shirts to the current team? The entire team would have a set of glorious, vintage shirts. The print would be a bit faded, with cracks starting to wear away the design. The font would be retro. The colors would be retro. The fabric would be delightfully soft. Your team would have the coolest shirts on the planet.
That very scenario can become a reality at FunnyShirts.org. Well, not exactly. We'll have to fake it a bit. The point is: you can create a retro-themed design, with a distressed effect, and purchase brand new shirts for your entire team. Cool, right?
How to create a cool, custom, vintage look:
There are two ways to get started:
Find a distressed, vintage design that you really like from our gallery, and start customizing it by adding your own text, art, and images.
Start with a blank item and add your own text, art, and images.
If you go with the second method, we recommend these fonts for a great retro design:
To distress your design, simply click the "Distress Design" checkbox within the Design Preview tab in the Design Center:
Other examples of vintage designs:
Substitute a Letter with a Piece of Art
Here's a quick way to create an interesting and unique design: find a piece of art that somewhat matches the shape of a letter, and use that
art as substitute for a letter in your design. When you are typing your text, just enter a few spaces using your space bar to leave room for
Here are some examples:
Can I save my design?
Yes. Simply click the save button in the lower left side of the Design Center. You must be signed in to your account to save your design.
Saving your design will allow you to share it with friends. Simply copy and paste the URL of the saved design. Your design will not show up in the FunnyShirts.org gallery, which means it will not be searchable using the search bar in the upper right nor will it be found by navigating the "Start with a design" menu on the left.
Another way to share designs is by clicking the "Email" button next to the "Save" button inside the Design Center.
How do I find my saved designs?
Sign in to your account. Then click "My Account" in the header. Then click "My Saved Designs".
Will you save my uploaded images?
If you are signed in to your account, then yes, we will save the images that you upload using the "Upload Image" tab in the Design Center.
You can save up to ten images per account. To delete an image, first sign in to your account, then click "My Account" in the header, then click "My Saved Designs". Then click on the link in the top left that says "Uploaded Images". You will see a link to delete each image.
Is my order safe?
Absolutely. Your order is guaranteed 100% secure. All orders are encrypted with 128-bit SSL technology, and no credit card numbers are stored in the database. Our website is also scanned daily by Qualys Secure to ensure safe ordering.
How do returns work?
We want to make you happy.
Although it is rare, if we do make a mistake with your order, we will reprint it or issue a refund immediately.
If you are not satisfied with your item, contact us within 30 days. We examine every issue on a case-by-case basis and we'll do what it takes to make you happy.
Please email our friendly customer service department at email@example.com and provide a brief explanation. We're always trying to get better at everything we do, and your feedback is extremely valuable.
If you think it's a print issue, we'd love the chance to prove that we can knock your socks off.
Please remember to review your design and the product size chart prior to ordering, as each order is made individually to your specifications and cannot be resold.
Under certain circumstances we might ask you to return your items in order to receive a refund. We do not cover the cost of shipping.
At FunnyShirts.org, we are proud of the ratings we have achieved with the Better Business Bureau.
I'm ordering a lot of stuff. Do you offer group/bulk discounts?
Heck yes! Our group discounts start at six or more items. They don't even need to be the same item or design. If you order six or more of anything, you're getting a discount. Learn how easy it is to place group orders.
How do I get my design on different products, colors, or styles?
It's actually quite easy. Choose your first item, add your design, and add it to your cart. In the Shopping Cart, you will see a button to "copy your design". Clicking this button will take you back to the shopping cart. You can use the Swap Out Item tab to choose a different product. Once you have your design on your new item, just click the Add to Cart button and again and you'll see both products in your shopping cart! To see this process in action, watch the video on our group orders page.
Do I have to purchase a minimum number of items?
No! Buy one custom item or one thousand; we're happy to serve you either way.
Our "no minimum" policy is something we are quite proud of because very few custom apparel websites match us in this offer. Almost all of them have a minimum quantity of at least six on most of their items. This is because those sites will only offer screen printing as an option for those items.
FunnyShirts.org, on the other hand, has eschewed screen printing completely in favor of a combination of other methods, most notably direct-to-garment digital printing on soft apparel. This means we have several advantages over screen printers, including no set up fees, no limitations on number of print colors, and no minimums.
How does pricing work?
The price you see, whether you are browsing blank items or our gallery of designs, is the price you will pay if you buy one of those items. If you buy six or more of any item, group discounts will go into effect and the price will drop.
If you want to quickly see an order total, simply add each item to your cart with the correct quantities. If you are ordering one-sided designs without any specialty printing (like rhinestones or glitter), you don't even need to add the design before you add it to your cart, because we do not charge extra for the design, no matter how many colors you'd like to print.
If you do need to print on both the front and the back, and you want to see a quick quote, just use the design center to a bit of text to each side of the item, and then put it in your cart.
More Pricing Details:
Full Color Printing
Designing two sides (Front & Back)
$6 per line
$6 per art
For Film-Only Items:
How do promo codes work?
The promo code field on the shopping cart page, just under your cart contents on the left side.
Just enter your code and click "apply". Your discount will be applied to your item subtotal (not shipping or tax) and it will immediately show up right there in the cart.
If you'd like a promo code, sign up for our email newsletter at the very bottom of any page. We regularly send out great coupon codes for discounts.
Our promo code technology is pretty smart, so when you enter your code, you will automatically be given whatever discount is the greatest. For example, if you have a group discount that results in $15 off, but you have a promo code for $20 off, it will use the $20 discount.
Promo codes cannot be applied to Gift Cards.
How can I be sure my design will be aligned and positioned correctly?
We have a fully staffed art department and they look at every order. If it's obvious that you have tried to center your design, we will make sure to center it perfectly for you. (Honestly, almost all designs are centered. We are happy to print asymmetrical designs, and it is usually obvious if our customers want centered or not.)
If you are using our arch text feature to wrap the text around a certain piece of art, or maybe you're trying to place your text perfectly within a scroll, please don't worry. Our art department will make any adjustments necessary to
be sure your arched text will look great.
If you are a bit concerned, please leave a note in the Special Instructions field during checkout.
Our art department will also use their skills to prepare your uploaded image for printing. If, for some reason, the image is too small or of a low quality our customer service department will contact you right away.
How can I make a change once my order has been submitted?
Please call 1-800-401-7181 within 1 hour of placing your order to make any changes. Please double check your designs for accuracy before placing your order, because the production process starts almost right away.
Can I leave a note with a gift purchase?
Yes. Please tell us you would like to leave a note along with the note in the comment box on the checkout page.
Do you have a catalog?
Not at this time, because all of our designs are custom and the possibility of shirt and design combinations are limitless!
What is Pay with Amazon?
We offer two ways to checkout: the normal way, where you enter your billing and shipping address and your credit card number.
Alternatively, you can choose Pay with Amazon. It's a yellow button there on the Shopping Cart page.
If you already have an Amazon account (with addresses and credit cards saved in that account), then Pay with Amazon makes checking out super duper simple.
This is especially true if you are on a phone. Just choose the address, choose the credit card, and hit "place order". That's it!
What's this about free shipping?
We offer free economy shipping on U.S. orders over $60.
How long does it take to get an order?
We offer several delivery options, the fastest of which is Express, and choosing it means your package will be at your doorstep in only 3 business days. We also offer options for 5, 9, and 12 business days.
When choosing one of these options, the number of days represents the maximum number you might wait. Many packages will arrive earlier. However, to be absolutely sure you get your package on time, we recommend you choose the option that best suits your date.
On the checkout page, you won't have to do any "business day" calculations. We display the latest possible in-hands date next to each shipping option. When looking at the business days below, please note that those days are based on ordering before 4pm EST. For example, if you are ordering on Monday, May 1st at 3pm, and you choose the 3 business day option, then you will receive your package by May 4th (and May 4th is exactly what will be displayed on the checkout page next to the Express option).
Arrival time frames for the continental United States:
Economy (12 business days) $4.19 or FREE on orders $60 and up
Quick (9 business days) $9.74 (or 9.74% of the order total* if over $100)
Expedited (5 business days) $19.67 (or 19.67% of the order total* if over $100)
Express (3 business days) $29.83 (or 29.83% of the order total* if over $100)
Arrival time frames for Hawaii and Alaska:
Economy (18 business days) $5.95 or FREE on orders $60 and up
Expedited (5 business days) $19.67 (or 19.67% of the order total* if over $100)
Express (3 business days) $29.83 (or 29.83% of the order total* if over $100)
For international shipping, click here.
If you choose Express or Expedited as your shipping option, and you are shipping to a remote location, you might see an "out of area" surcharge on the order confirmation page. This surcharge is applied by our delivery providers to shipping addresses outside of normal delivery areas. For orders inside the continental United States, the surcharge is $3.85. For Hawaii it is $12.00. For Alaska and international orders it is $27.50.
Please note, each item is custom made for your order so it's not quite as simple as picking your item and packing it for shipment.
*Note: "order total" refers to order total not including any discounts applied in the shopping cart.
Do you ship internationally?
Yes (for as low as $5.95!). We ship to these countries:
If your country is not on this list, don't worry. You can still use a service like Shipito or MyUS to receive your package.
For most countries outside of the US, these are the arrival estimates and prices:
Economy (15 business days) - 12% of order - as low as $5.95 (or 20% of order total if over $200)
Expedited (5 business days) - $29.96 (or 29.96% of the order total* if over $100)
For the Bahamas and the Virgin Islands, the Economy option is actually 18 days instead of 15. For the Virgin Islands, we are not able to offer a 5 day option right now. We apologize for the inconvenience.
Please be aware, you are responsible for any taxes or duties that might be applied to your package after it has left our facility.
If you choose Expedited as your shipping option, and you are shipping to a remote location, you might see an "out of area" surcharge on the order confirmation page. This surcharge is applied by our delivery providers to shipping addresses outside of normal delivery areas. For international orders this charge is $27.50.
*Note: "order total" refers to order total not including any discounts applied in the shopping cart.
Which shipping providers do you use?
Depending on the option you choose, we will use USPS or FedEx. We try to use the method that will be the most efficient for your delivery.
How can I track my order?
There's two different ways you can do this:
If you have an account, just sign in. Then go to My Account and click "Track Order or View Past Orders".
If you don't have an account, just go to the Track Order page and enter your order information.
From where do you ship?
All of our items ship from our production facility in Columbus, Ohio.
How do your printing processes work?
We have three different printing methods:
1. Printing ink with a direct-to-garment digital printer.
This is the method we use for almost all of our apparel. It involves state-of-the-art digital printers printing high quality ink directly onto your item. This process offers several advantages over screen printers, including:
A full range of colors at no extra cost. (Screen printers print only one color at a time, so each additional color is extra cost for you. But not with us.)
No minimums and no set up fees. (Our printing process is the same whether we are printing 1 item or 1,000. Screen printers, however, have a lot of up-front costs in setting up the screens, so they charge for it and require minimums.)
2. Using an ultra-thin, precision-cut, heat-pressed "film" material.
This is a great method to create an extremely durable design that won't fade over time. We use it on items made from thicker materials (like duffel bags) and a few types of apparel (like mesh jerseys).
Items printed with this method offer a wide range of specialty color options including glow-in-the-dark, glitter colors, neon colors, and metallic foil colors.
Because we cut this material before heat pressing, we must avoid complex shapes. Items using this method cannot be distressed or use the distressed fonts like Angelic War. Also, some of the art from our library is too complex for film. (These pieces of art are not selectable when designing a film-only item.)
As a customer, you probably don't want three or four layers of film overlapping each other on your item. To avoid this, we limit the design center to one text style and one piece of art for film-only items.
3. Applying ink using sublimation.
We use sublimation on our hard-good accessories such as coffee mugs and license plate frames. It involves printing ink onto a very special transfer material and then applying that print to the item in a fancy heat press.
Sublimation results in very vibrant colors. You will usually notice that pinks and reds are brighter on mugs than other items.
White becomes transparent. For example, if there are any parts of your design that are white, it will show the color of the mug instead of a pure white.
How do you determine which printing method to use on my order?
Each item in our catalog is either direct-print-only, film-only, or sublimation-only. This is helpful for our customers because they will know that if they get ten of the same shirt, the printing method will be consistent on each shirt.
The items are typically divided into one method or the other based on the item's material construction. For example, it is not possible to use digital printing on dark colors when the item is made of polyester. Therefore, some polyester bags use film printing instead. Most of our apparel is 100% cotton, which works great with digital printing.
(Note: if you are designing a direct-print-only item and you would like it to be produced with our ultra-thin film, please leave a note in the special instructions when placing your order. As long as the art and fonts aren't too complex, we should have no problem. If we do, we'll contact you.)
Because each item is printed with one method or the other, you might notice some differences within the design center based on which item you are designing. For example, all of our t-shirts are print-only, so if you are designing a t-shirt, and you click the text color drop down menu, you will not see "glow-in-the-dark", "glitter", and other specialty colors. If you are designing a koozie, which is film-only, and you click on the text style option, you will not see "Angelic War" or "Beyond Sky". You will also only be able to add one text style and one piece of art.